Artificial Intelligence Still Needs People
The Islamic State has been recruiting young people (as young as 12-13), people just at the stage of breaking away from their parents and looking for a group to belong to. Google recently revealed that they are allowing non-profit groups to use Google's ad targeting algorithms to provide counter views to radicalism. These non-profits found out that they can't just turn it on and let it go. They have to have people directing all the time.
In the case of counter radicalism, the problem is that we are in a constant battle. Those who want to radicalize are repeatedly changing their message. They are always looking for new slogans, new ways to present their message as one of hope, and putting new slants on everyday events. Just like computer hackers who are persistently trying another way to attack, radicalizers are regularly reworking their pitch and thus, counter radicalism needs to always look for how to counter that.
This need for humans to direct artificial intelligent systems is universal. It will not go away. At its core, AI is always a trailing system, not a leading system. It works from past data.
In the case of businesses, we see similar issues in marketing (new avenues opening up every day), in dealing with a new customer, or in the problems that people on the production line bring to work that day. The problems of yesterday rarely are the problems we face today. We need to constantly invent the new ways of operating the business. Such a reinvention means that any Artificial Intelligence system would need to be reinvented also.
Nearly any business computer system needs constant change. Business needs change. Businesses are bought out or merged. Divisions are bought and sold. The computer systems need to change with business changes.
Jeff Bezos is reported to have said that "if we stop trying for the future, day two is stasis followed by irrelevance followed by excruciating painful decline followed by death." The same is true of computer systems including those built on Artificial Intelligence.
One reason we change in business is that we are constantly learning new things about the markets. We start with one set of knowledge and as we interact with customers, we learn a lot more about their needs and how they view the world. All our prior knowledge helps, but is not sufficient to fully take care of their needs. Every existing system needs tweaking to fit the new customer situation. Artificial Intelligence faces the same problem: the data that was used to train it does not include the current situation and we need to keep training it to fit.
Artificial Intelligence has the capability to do many routine tasks. However, it is best used in collaboration with creative human beings to direct it, train it to match the situation, and handle the many cases that do not match. When humans can edit the AI response, both benefit.
Artificial Intelligence is a major tool for our future. However, it is a tool, not the holographic doctor of Star Trek. The reality is that it can be very helpful but wrong at times.