When installing a new system, compute, or application, technophobia can cause a lot of resistance; unfortunately, when faced with resistance, many technologically minded people simply discount the technophobia and push on. Sometimes, that results in major project failures.
To deal with technophobia, it is important to realize that there are two different reasons for such fears. First: neophobia (the fear of the new), and second: the project is simply the tip of the iceberg for changes in the person's work environment. (tipoftheiceburgophobia)
Such fears may be managed in how we select and install new technologies. Including users in the selection process, keeping people informed while that new technology is being developed, and letting them know what kind of impact the new technology will have on their jobs are all good ways to reduce technophobia. Once the new system arrives, people need to be retrained and the expectations of them need to be adjusted.
People learn something new best by play–Yes, play is important for adults too. When we play, we are in a safe environment where we won't break "it"–or where if we do break "it" it doesn't matter. Any new technology needs a way to be put into a "play mode" where everything that is done can be cleared out.
A number of years ago, I had a Mac Plus in my office when the cleaning crew came through. I put it into a paint program and invited them to play with it. Though they spoke very little English and were at first afraid of touching the computer, once they understood that they couldn't harm anything they were willing to play with the mouse and started drawing stuff and printing out their drawings.
When we plan things so that people can play without causing any harm, then they are much more likely to experiment and enjoy something new, rather than fear the technology.
Next Up, Risky Morals